Get Help!

Sanford House

Address: Swindon Advocacy Movement,
Sanford House,
Swindon,
Wiltshire,
SN1 1QH

Phone: 01793 542 575

For the IMCA &IMHA service
Phone: 01793 616 562
Fax: 01793 423 124

The Shop

Address: Swindon Advocacy Movement,
The Shop,
37 Regent Street,
Swindon,
Wiltshire,
SN1 1JL

Phone: 01793 542266

For the IMCA &IMHA service
Phone: 01793 616 562
Fax: 01793 423 124

Full Name

Select Service

Email Address

Nature of Enquiry

How can we help?

!

Swindon Advocacy Privacy Policy

This privacy policy sets out how Swindon Advocacy Movement uses and protects any information that you give Swindon Advocacy Movement when you use our service or our website.

Aim

Swindon Advocacy Movement is committed to protecting the confidentiality and privacy of information entrusted to it and complies with the Data Protection Act 2018. The purpose of this policy is to explain when and why we collect personal information (data) about people.
How we use it, the conditions under which we may disclose it to others and how we keep it secure. Data is information that can identify you and can be just your name or a combination of information.

How we use your personal information

Swindon Advocacy Movement will only collect and use data when it is necessary for our legitimate interests. This can be for the following reasons:

  • Responding to your queries.
  • Providing services and information to you.
  • Upcoming events and activities.
  • Internal record keeping.
  • Information to improve services.
  • We may periodically send promotional emails or information.
  • Sending invoices.
  • Processing donations.
  • Internal auditing and data analysis.

You can opt out of any service at any time by contacting us to update your preferences for contact. You can do this by phone, email or post as follows:
Swindon Advocacy Movement
37 Regent Street
Swindon
SN1 1JL
Tel: 01793 542575
Email: info@swindonadvocacy.org.uk

What type of information is collected?

The personal information we collect to provide a service will include your name, address, email address, telephone number and contact preferences.
Other information collected via the website may be IP address and information regarding the pages you accessed and when. Swindon Advocacy Movement may also collect data in a form that does not, on its own, permit direct association with any specific individual. This can be information about type of disability, postcode, ethnicity, age, gender, type of service and length of service we provide.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable procedures to safeguard and secure the information we collect. We will not sell or rent your information to third parties. We will not share information with third parties for marketing purposes.

When you are using our secure online donation page, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

You can, at any time make a request to know what data we hold about you. We will provide this to you within one month of the request being made. You have the right to have any inaccurate information about you corrected.

You have a choice about whether or not you wish to receive information from us. Should you wish to unsubscribe from any Swindon Advocacy Movement direct marketing, mailing or information you can contact The Data Controller at info@swindonadvocacy.org.uk

If you are dissatisfied with how we process or store your data you can make a complaint to the Information Commissioner’s Office (ICO). The ICO’s website www.ico.org.uk has up-to date information about how you can report a concern/make a complaint.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and are tailored to your needs, likes and dislikes and remember information on your preferences. They help us to improve our website and deliver a better service. Some cookies are essential for the site to operate. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites which are not covered by this privacy policy.

Children and Young People

We understand the importance of taking care to protect the privacy and safety of children and young people. Children under 16 should seek permission from a parent or guardian before providing Swindon Advocacy Movement with any personal information.

Services

Short Term Independent Advocacy

Community Mental Health Advocacy

IMCA & IMCA DoLS

Independent Mental Health Advocacy

Independent Care Act Advocacy

Children and Young People’s Mental Health Service